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What are bots?

Bots are not humans. It is inanimate conversation software that would engage you online just like any human would, when you need information of a product or service. Bots would answer your questions relevant to the product or service that you would be seeking online at the time. It would help you and ease your anxieties of what you are looking for.

Bots are AI,

Bots can be identified as Artificial Intelligence as they are doing what a human would and more but would never be annoyed of whatever you ask it.

Patience is it’s forte and bots would never lose it’s cool and snap back even when provoked, as they are programmed to tell their customers exactly what they would want to know. There is software available today using this type of Artificial Intelligence to interact with customers and many leading companies are using bots to interact with their customers to pursue marketing and sales even extending to customer after sales service.

Interacting through bots

Customer interaction could be friction free when customers are happy to hear what they ask and want to know. Access to infinite information is available to bots in the database unlike a human at the other end who could be at wits end to answer questions he would not have the answer to.

Bots are Artificial Intelligence and have all the information just like an encyclopedia with the advantage of getting the answer instantaneously and delivering it to the customer at the other end.

Bots on Social Media

The introduction of the Social media bots has opened up 900 million opportunities connected into one large family with interaction possible with each one of them, and that is one big family for businesses to interact with. Businesses can use bots with other applications through their vast customer base to help track what their customers think and the preferences they have.

Building bridges with bots

The opportunity has been provided to build bridges with millions worldwide, taking every message that companies want right to the palms of their customers through their smart phones.

Customers could get access to anything they need to know without the hassle of waiting for someone human at the other side of the line to obtain the information they want whereas bots would have the answers and provide them instantaneously.

If you need to get closer to your customers the best way is to get your bots working for you, 24x7 all 365 days of the year without holidays and days off, or the need to pay any overtime you would otherwise have to bear.

Bots the future

Like companies would want a trouble free relationship with their customers, customers too would want smoother relationships with the companies they want to deal with and get all the information they would need before they would engage with hence the communication traffic is two way.

Most confrontations occur when the wrong information is provided to customers due to human error but with bots this is very unlikely to happen.



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What is Digital technology?

The world has changed over to using Digital equipment for every conceivable application especially in communication systems and we are gradually moving away from using paper and other hard copies and instead the email has become a legally accepted mode of exchanging secured documents.

Social interaction and learning processes are also engaging Digital technology. Digital technology is today an integral part of human behavior. Smart phones have taken Digital mobile technology to unprecedented heights and are very widely use worldwide.

What is Digital Capacity?

It is the process to employ the available Digital tools, the digital telephone, digital computer systems and use them to work for you, and building efficient and competitive digital systems to run parallel with the necessary requirements, to meet the set objectives of the organizations.

It also encompasses the human resource factor without which managing the available Digital environment would not be possible, especially where professionalism is at a very high bar out there.

Why build Digital Capacity?

It is only if you build the required quantum of Digital capacity that you could meet the requirements that you would encounter in the Digital environment that you are in. To keep pace with the technology that is developing around you at lightning pace you too would need to follow the steady flow.

How to build Digital Capacity?

Acquiring all the required Digital tools you could build the Digital Capacity that the environment that you are engaged in which you would ensure your competitiveness. Communication is one sector where Digital technology has stumped the rest because everything today is built around fast paced communication across the modern world.
check digital capacity building example: Movement vote

Employing Digital Capacity

Only by employing all the Digital tools at your disposal effectively that you could survive in the competitive Digital environment that we are pushed and to stake our claim in the industry we are in It may be a non-profit organization but still your survival would depend how fast you could communicate with others.

Who are non-profits?

Non-profits are those organizations that carry out endeavours to uplift humanity and society without seeking a profit. They use funds from different donors to meet a collective objective.

These non-profits carry out their services all across the world and they need to build their Digital capacity to optimum levels if they too are to survive in this competitive environment.

How do non-profits use Digital capacity?

Non-profits need to use Digital technology because the world around them is on digital mode and “not doing what the Romans do” would leave them behind.

They need to first build the Digital capacity by acquiring the tools, human resources, infra structure etc before they could call themselves Digitally self sufficient. For more information, that how to build online brand for non-profits contact Dipanwita Das.

Why is Digital capacity important to non-profits?

Non-profits too need to build their Digital Capacities to optimum levels if they are to survive in this Digital environment and this is a very important aspect especially as most of them have international connections.